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CUSTOMER SERVICES

PHARMACY LEAFLET

 

 

General Wolfe

Pharmacy

 

576b Foleshill Road

Coventry

CV6 5JG

 

Telephone : 02476 275891

 

Email address : generalwolfepharmacy@gmail.com

Web Page : generalwolfe.co.uk

 

 

Opening hours

Monday :      8am – 10pm

Wednesday : 8am – 9pm

Friday :           8am – 9pm

Bank Holidays :  closed

 

 

As your local community pharmacy, we can offer a wide range of services for you and your family. This leaflet provides information about our services.

NHS services we provide:

Dispensing prescriptions-We dispense NHS prescriptions (paper and electronic) and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to dispense all prescriptions promptly.

We can also dispense NHS repeat dispensing prescriptions. Ask us for more information about this service.

All medicines are dispensed in child resistant containers unless you ask us not to. Please remember: keep all medicines out of the reach and sight of children.  Our staff can advise you on safe storage of medicines.

Unwanted medicines -Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

Health advice and self-care-Our pharmacist and trained assistants are available to provide advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.

Medicines Use Review service-This is a medicine check-up service, which is useful if you regularly take several prescription medicines or are on medicines for a long-term condition. This confidential NHS service will help you to find out about your medicines, identify any problems you may be having with them and help you to take your medicines to best effect.

New Medicine Service-When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.

Our pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines. Our pharmacist will give you details and offer this free NHS service, if this is available to you.

Flu Vaccination Service-Each year we provide an NHS flu vaccination service to people aged 18 years and older who are eligible to receive a free vaccination. Ask us for more information about eligibility for this service.

Patient records-We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code on confidentiality.  If you want to discuss the records we keep, please speak to a member of staff.

We provide the above NHS services on behalf of:

NHS England, PO Box 16738, Redditch, B97 9PT england.contactus@nhs.net

Other services we provide:

Prescription collection and delivery service- We offer a free prescription collection service from selected local general practices and we can also deliver prescriptions to your home. Ask us for more information about this service.

Medicines sales- We keep a wide range of over the counter medicines and related products. Our staff members can help you to select the most appropriate products for your needs.

Holiday healthcare-We can advise on medical requirements for travellers, including anti-malaria medicines.

Emergency supplies- If you need one of your regular prescribed medicines in an emergency, when you are unable to contact your doctor, we may be able to help. This can only be done in genuine emergencies and it may incur a charge.

NHS Urgent Medicines Supply Advanced Service (NUMSAS)- We are also able to supply urgent emergency medicines through this new service which is only accessible by calling 111.

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GENERAL TERMS AND CONDITIONS

1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Akhtars pharmacy website ('Website'). By utilising the Website you acknowledge your acceptance of these general terms and conditions. Akhtars pharmacy retains the right to change the terms and conditions at any time without warning or prior notice.

2. The Website is owned by Akhtars pharmacy whose Registered office address is 38, shear bank roadBlackburn, LancashireUnited kingdom, BB1 8AZ for as long as Akhtars pharmacy subscribes to the pharmacy website service provided by MedicineChest Limited

3.Unless otherwise stated, all NHS repeat prescription requests ordered through Akhtars pharmacy are processed by Akhtars pharmacy and all on-line sales apart for in-store offers, including one off NHS and Private Prescriptions ordered through Akhtars pharmacy web site will be fulfilled on our behalf by our partner, H I Weldrick Limited, registered office: Leedale House, Railway Court, Doncaster, DN4 5FB . Click here to see the full terms and conditions for HI Weldrick Ltd.

4. H I Weldrick Limited is registered (ID: 1091175) with the General Pharmaceutical Council (GPhC) details of the registration can be found at the GPhC website www.pharmacyregulation.org.

5. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

6. Anyone wishing to purchase items on the Website is required to submit their details via the Website. The User (anyone utilising any part of the Website, cumulatively referred to as 'you' or 'your') must be aged 16 years or over to order NHS repeat prescriptions and over 18 to purchase any items on the Website. Proof of age may be requested at any time by Akhtars pharmacy HI Weldrick Ltd. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.

7. Akhtars pharmacy, MedicineChest Ltd, HI Weldrick Ltd and NHS Choices have taken reasonable care to ensure the content of the Website is correct and current. Akhtars pharmacy, MedicineChest Ltd, HI Weldrick Ltd and NHS Choices disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

8. Akhtars pharmacy, MedicineChest Ltd, HI Weldrick Ltd, related companies and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users' statutory rights as a consumer are not affected by these terms and conditions.

9. All information and content on the Website is for information only. If the User has any doubts regarding the pharmaceutical products, they should contact their doctor or medical advisor. Users are reminded to check information for products on the packaging and leaflet that comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Users must ensure that they follow all product packaging labels and leaflets prior to use. If you suspect, you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.

10. We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

11. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

YOUR CONDUCT

12. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

13. You understand that you, and not Akhtars pharmacy, MedicineChest Ltd and HI Weldrick Ltd are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

14. You must not use the website for any of the following:

-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

- to cause annoyance, inconvenience or needless anxiety.

ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS

15. We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR REASONABLE CONTROL

16. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Copyright and Intellectual Property

17. All information contained on the Website is wholly owned by Akhtars pharmacy, MedicineChest Ltd, HI Weldrick Ltd and NHS Choices; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information, MedicineChest Ltd Health Content and information pertaining to a specific product or products for information only. Health Content by MedicineChest Ltd is made available GP Surgeries, Pharmacies, Dentists and other NHS service providers to download, copy and distribute to Patients for free.

PRIVACY POLICY

18. Every effort has been made to make sure this database is secure and it can only be accessed by Akhtars pharmacy HI Weldrick Limited, trusted MedicineChest Ltd staff and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.

19. HI Weldrick Ltd will retain purchase, contact and delivery information and for your convenience, Akhtars pharmacy, MedicineChest Ltd and HI Weldrick Ltd retain information about any products you have purchased in the online store to aid your future use of the site and to ensure you do not over purchase restricted medicines. Akhtars pharmacy and MedicineChest Ltd will also retain details of Repeat Prescription orders, to enable you manage your repeat prescriptions more effectively and so that the Pharmacist can spot any potential interactions between your repeat prescriptions and your purchases in the online store.

You can see our privacy policy here and you can see the full HI Weldrick Ltd privacy policy here http://weldricks.co.uk/privacy

20. We will never pass your details on to any third party unless required by law to do so.

CUSTOMER LOYALTY

21. As a User joining the Akhtars pharmacy Health Wallet will allow you to receive information on special offers and competitions or promotions and in future, points redeemable in the online store. Users can opt-out of this service at any time.

 

HI Weldrick Ltd Terms and Conditions

These general terms and conditions apply to anyone accessing information, viewing pages or placing orders utilising any part of the Akhtars pharmacy operated by HI Weldrick Ltd. from here-on referred to as the website.

Disclaimer and Terms of Use

 

MedicineChest Health Advice has been written to help you make the right decision when a health issue is affecting you, your family or friends and is designed to provide you with useful information on home treatments, advise you when a pharmacist may be able to help and also clearly outline when you should visit your doctor. The information found is not a substitute for professional medical care by a qualified doctor or other qualified health care professionals. ALWAYS check with your doctor or pharmacist if you have any concerns about your condition or treatment.

 

DISCLAIMER

This web site is provided for information only. The information found is not a substitute for professional medical care by a qualified doctor or other qualified health care professionals. ALWAYS check with your doctor or pharmacist if you have any concerns about your condition or treatment. MEDICINECHEST LIMITED is not responsible or liable, directly or indirectly, for ANY form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by the information on this site.

Many of the links from MedicineChest are to reputable institutions and societies and the content contained within can be a tremendous source of information. However, not all of the medical resources on the world wide web are authoritative or current. Any decision about your health or medical care based solely on information obtained from the web could be dangerous. Whilst we hope that you will find the sites we link to useful, MEDICINECHEST LIMITED accepts no responsibility of any nature whatsoever for linked web sites or any information contained in them.

The information contained in MedicineChest Web pages could contain technical inaccuracies or typographical errors. MEDICINECHEST LIMITED reserves the right to make changes and improvements to any information contained within its Web Site, at any time and without notice.

All links contained in the MedicineChest website were correct at time of going On-line. MEDICINECHEST LIMITED cannot be held responsible for any inconveniences caused by subsequent changes.

 

TERMS AND CONDITIONS
AGREEMENT BETWEEN USER AND MEDICINECHEST

This Website is offered as a free service to you, the User. Your use of this Website and/or your acceptance without modification of the terms, conditions, and notices contained herein constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this Website.

 

LEGAL IDENTITY

MedicineChest is a trading name of MedicineChest Limited whose registered office is at 31A High Street, Chesham, Buckinghamshire, HP5 1BW England.

 

PERSONAL AND NONCOMMERCIAL USE LIMITATION

This Website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Website.

 

LINKS TO/FROM THIRD-PARTY SITES

This Website may contain hyperlinks to Websites operated by parties other than MEDICINECHEST LIMITED. Such hyperlinks are provided for your reference only. MEDICINECHEST LIMITED does not control such Websites and is not responsible for their contents. The inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites or any association with their operators. You may link to this Website for non-commercial purposes. You may not link to any page other than the Home Page for commercial purposes without our prior signed written agreement.

 

DEALINGS WITH ADVERTISERS AND MERCHANTS

Your correspondence or business dealings with, or participation in promotions of, advertisers and merchants found on or through any of the services contained on the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by applicable law, you agree that: (a) MEDICINECHEST LIMITED shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the Service, and (b) any orders placed by you on, and any product specifications and product availability appearing on, the Service are subject to confirmation by, and the terms and conditions of business of, the relevant merchant.

 

LIABILITY DISCLAIMER

MEDICINECHEST LIMITED uses reasonable endeavours to check the accuracy of information published on this Website. You should note however that MEDICINECHEST LIMITED does not warrant that such information will be error free and the user acknowledges that the information, products, and services published on this Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. MEDICINECHEST LIMITED may make improvements and/or changes in this Website at any time.

MEDICINECHEST LIMITED and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on this Website for any purpose. MEDICINECHEST LIMITED shall use reasonable care and skill in carrying out the services contained in this Website. MEDICINECHEST LIMITED and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement.

To the fullest extent permitted by applicable laws, and except in respect of death or personal injury arising from MEDICINECHEST LIMITED’S negligence, MEDICINECHEST LIMITED hereby excludes liability for any claims, loss, demands or damages of any kind whatsoever with respect to the Service, and any information, content, advertisements or products provided or distributed through the Service including, without limitation, direct, indirect, incidental or consequential loss or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to MEDICINECHEST LIMITED. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.

This does not affect any statutory rights you may have as a consumer.

 

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this Website, you warrant to MEDICINECHEST LIMITED that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

 

MODIFICATION OF THESE TERMS AND CONDITIONS

MEDICINECHEST LIMITED reserves the right to change the terms, conditions, and notices under which this Website is offered.

 

GENERAL

This agreement is governed by the laws of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. MEDICINECHEST LIMITED's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of MEDICINECHEST LIMITED's right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by MEDICINECHEST LIMITED with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the User and MEDICINECHEST LIMITED with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and MEDICINECHEST LIMITED with respect to this Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

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