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AS an pharmacy supplying services to the NHS, we have a complains procedure in line with NHS guidelines. Our system meets the national criteria .

If you have a complain to make please speak to the Pharmacy manager , Sajid Hussain to try to resolve the issue in a timely manor. If you are not satisfied with this or wish to bypass the previous step then you can contact our head office at the following address:

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Zatoon Begum 

Complaints Manager, 

Sajid Hussain Ltd

160 Churchill Ave

Coventry

CV6 5JG

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You may also seek further advice from Patient Advice and Liaison Service (PALS) and they may be able to tell you more about the complaints procedure.

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PALS can be contacted on:

Coventry and Warwickshire Partnership NHS Trust
Wayside House, Wilsons Lane
Longford
Coventry

Postcode

CV6 6NY

Telephone : 0800 212 445 

Telephone : 024 7653 6804
 

E-mail : pals.complaints@covwarkpt.nhs.uk

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The independent complaints advocate service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. ICAS can be contacted at: 

     The Executive centre,    

Cuthbert house, City Road,

Newcastle

NE! 2ET

Telephone  0300 456 8348

Email : icas@carersfederation .co.uk

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